Customers with unpaid water bills are at risk of having their service disconnected. A large number of accounts, approximately 15,000, have past-due balances. Further details are available about the affected customers and the options they have.

Protections are in place for those with payment plans or billing disputes. Financial assistance is also an option for some customers, and there are steps that will be taken before service is disconnected. The disconnections are not scheduled to start on a specific date that was previously mentioned.